FitnessVOps

FitnessVOps privacy information

Updated 30 September 2026. This notice covers the FitnessVOps member app and hosted member portal. The owner-account section below covers gym account signup and billing.

Demo access

We use your email to send a verification code and provide access to the demo.

Who to contact

Contact FitnessVOps at hello@fitnessvops.com about the app, access to your data or deletion. Your gym manages your training and membership records and determines how they are used to provide its services. Contact your gym for its own privacy information and any records it holds outside FitnessVOps.

Gym owner accounts and billing

When a gym owner creates an account, FitnessVOps stores the gym name and automatically assigned web address, owner full name, country, acceptance of terms, owner email and a password hash. These records create and secure the gym workspace. The owner email is used for verification and password-reset messages, and it must be verified before subscription checkout.

Subscription checkout is hosted by Stripe. FitnessVOps stores the selected plan and billing interval, Stripe customer, checkout and subscription identifiers, subscription status and billing-period dates to provide and manage account access. Payment methods, invoices and subscription changes are managed in Stripe's billing portal.

For questions, access, correction or deletion requests about an owner account, contact hello@fitnessvops.com. FitnessVOps may need to verify that a request comes from the account owner.

Information used by the service

Depending on what you and your gym provide, records include your name, email, phone number, date of birth, training goals, fitness and health-related profile information, exercise programmes, weights, progress, attendance, bookings, membership entitlements and messages or feedback. Account identifiers, invitation status and sign-in information support access to your gym.

You can create an independent FitnessVOps login before joining a gym. We verify ownership of your email before showing invitations addressed to it. Verification challenges, account timestamps and revocable sessions support secure sign-in. If you set a password, only its password hash is stored.

The app displays the hosted portal over HTTPS. Essential cookies and local device storage maintain your session and preferences. Requests also expose technical information such as IP address and browser/device information to the hosting infrastructure. The member app does not request contacts, precise location, camera, microphone or HealthKit/Health Connect access.

Why and with whom

Information is used to provide your member portal, manage bookings and programmes, communicate with you, support your account and protect the service. Authorised gym staff can access records needed for their work. Infrastructure and email providers process information needed to host the service and deliver account and booking messages.

FitnessVOps also provides programme-assistance tools to gym staff. Where used, training profile and programme context may be processed by the configured AI service provider to suggest programmes for staff review. Ask your gym which assistance features it uses. FitnessVOps does not sell member data or use it for advertising tracking.

Retention and your choices

Your gym maintains records while needed for its services. You can download your member data and initiate account deletion from the Account screen. Deletion removes your profile, access, progress and feedback, cancels future bookings and anonymises retained booking records. Backups are retained on a rolling schedule; separate records held by your gym may be subject to legal retention requirements.

Your independent login has its own export and deletion controls on the member account page, including before you join a gym. Deleting that login removes its account, verification challenges and sessions. Gym-held training records remain separate: export or delete those from each gym's Account screen, or contact support. Deleting a gym profile does not automatically delete your independent login or records at other gyms.

To request access, correction, deletion or information about other privacy rights applicable to you, contact your gym or FitnessVOps. We may need to verify that a request comes from the account holder. You may also contact your local data-protection authority.

Account-deletion instructions and support

Optional website analytics

Updated 28 October 2026. On our public marketing pages, you can allow or decline first-party website analytics. When allowed, we record the pages you view, selected button clicks, sections viewed, 30 seconds of visible-page engagement, campaign labels, referring website, device category and browser language. A signed first-party session cookie lasts for 30 minutes of inactivity. Your privacy choice is saved on your browser.

If you submit an enquiry or register a gym during a measured visit, that visit can be linked to the enquiry or registered gym in our restricted founder workspace. Anonymous visitors are not identified by name. We do not record form contents, passwords, raw IP addresses, precise location or member health/workout details in these analytics. We do not use fingerprinting or third-party advertising pixels for this measurement.

Website journeys are retained for 90 days, then deleted by scheduled retention. Use “Privacy choices” on a marketing page to withdraw consent; this stops collection and deletes the current measured visit. Global Privacy Control and Do Not Track preferences disable optional collection. Declining has no effect on access to the service. Enquiry, account and billing records have their separate purposes and retention described below.